Frequently Asked Question's Page Click here to shop online Beck Hardware is centrally located in Walnut Hills just minutes from I-71, Downtown Cincinnati, and Clifton. Click here for directions GRAND OPENING APRIL 4-6, 2008 Visit our newest location: 1798 State Route 28 Goshen, Ohio 45122 Tel: 513-722-2000 Click here for directions Get model number from www.sauder.com, then call Beck's for discount pricing on Sauder Furniture. Visit our Paint and Decorating Center Site featuring: Click here to read how Mr. Friendly helped this Frank Lloyd Wright homeowner At Home with Gary Sullivan Saturday 9am - 1pm Sunday 9 - noon on 55WKRC       When will my order ship? When will my order arrive / Has my order shipped / What is the status of my order? How do I change my order? How do I cancel my order? My promotion code won't/didn't work! What shipping options are available? Can I get a catalog? I just received my order and you sent the wrong item! Do you offer gift-wrapping? What forms of payment do you accept? Is there a store near me? How do I return an item? Can I use a personal check or money order? Do you have a toll-free number to call? My order arrived damaged, what should I do? Is there a number I can call to place an order over the phone? How do I find out my shipping cost? Do you ship to destinations outside of the USA? Do you have gift certificates? Why do the online prices differ from the in-store prices? How do I start a Do It Best store? Where can I find an MSDS for a Do it Best product? Ask your own question: If you would like an individual reply to this question, please provide us your email address. We will use it to send you confirmation that we received your question and a reply. Your Email Address:   (Optional) When will my order ship? Generally, orders placed before 5:00pm Central Standard Time ship the next business day. Orders placed after 5:00pm will typically ship in two business days. If we encounter problems with your order, we will notify you by email or telephone as soon as possible. Back to Questions When will my order arrive / Has my order shipped / What is the status of my order? Tracking your order is very easy. Click on the Track Order link in the right hand side of our Web site under Customer Care, then click on your order number. If your order number isn't listed, click here: Order number is not listed. Enter your e-mail address and order number and click submit. Your order information will appear on the screen. Back to Questions How do I change my order? You can change your order until it enters the shipping process. That is normally at 5pm (Indiana EST) Sunday through Friday. If you would like to change your order, please contact the doitbest.com Customer Care staff at (260) 748-7175, by e-mail at helpline@doitbest.com, or by our Live Chat feature. We will verify the status of the order and change it for you if possible. If your order has already entered the shipping process and cannot be changed, you can return the item(s) to us. We will refund you the cost of the item(s), but cannot refund the shipping charges. Returns Policy Back to Questions How do I cancel my order? If you need to cancel your order, you can do so until it enters the shipping process. That is normally at 5pm (Indiana EST) Sunday through Friday. If you would like to cancel or change your order, please contact the doitbest.com Customer Care staff at (260) 748-7175, by e-mail at helpline@doitbest.com, or by our Live Chat feature. We will verify the status of the order and cancel it for you if possible. If your order has already entered the shipping process and cannot be cancelled, you can return the item(s) to us. We will refund you the cost of the item(s), but cannot refund the shipping charges. Returns Policy Back to Questions My promotion code won't/didn't work! Promotion codes can be set up in various ways. Some examples are one-time use codes, or codes for specific departments. When you enter the promotion code in the text field and click Enter a message will normally display any reasons why the promotion code is not being applied to your order. If this does not occur, please contact our Customer Care Representatives at 260-748-7175, by e-mail at helpline@doitbest.com, or by using our Live Chat program. Back to Questions What shipping options are available? We have many shipping options available: UPS Ground, Next Day Air, Second Day Air, Next Day/Saturday Delivery, and USPS Priority Mail. For larger orders, we might be able to have the item(s) shipped via common carrier. Note: USPS Priority Mail is your only option for shipping to Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, Virgin Islands, and APO/FPO addresses. Back to Questions Can I get a catalog? We offer seasonal catalogs through participating local stores. Find a store near you by using our Store Locator. Back to Questions I just received my order and you sent the wrong item! We hope to make shopping at our site a positive experience every time and apologize if we made an error with your order. We will work to get this taken care of as quickly as possible. You can reach our Customer Care Representatives at 260-748-7175, by e-mail at helpline@doitbest.com, or by using our Live Chat program. Back to Questions Do you offer gift-wrapping? At this time, we do not offer gift-wrapping. If you would like to send your order as a gift, you can check the Send as a Gift" box at the bottom of the shipping address page during the order process. This will ensure the prices of the items you are shipping are not located on the packing slip. You can even type a personalized message to the recipient!" Back to Questions What forms of payment do you accept? We accept Visa, Discover, American Express, and MasterCard. Back to Questions Is there a store near me? We have over 4,300 Do it Best retailers worldwide, with stores in every state of the US! Our Store Locator is a great way to find a local store. Click on the following link: Store Locator then enter your zip code or select your state. Back to Questions How do I return an item? The most convenient way to return an order is by using the return label provided with your original shipment. This lets you return your order directly to our warehouse at Do it Best Corp, 5422 Nash Rd., Cape Girardeau, MO 63701. Please be sure to include your order number and name when you return the item. Back to Questions Can I use a personal check or money order? We accept money orders, but not personal checks. You can send a money order to Do it Best Corp., 6502 Nelson Rd., Ft. Wayne, IN 46803, Attn: E-Commerce. Please be sure to include a shipping address, price of the product and shipping, SKU # and quantity. Back to Questions Do you have a toll-free number to call? At this time we do not have a toll-free number. We can be reached at 260-748-7175. If you prefer, we would be happy to contact you by phone. You can e-mail your telephone number or use our Live Chat to reach a Customer Care Representative. Back to Questions My order arrived damaged, what should I do? If your order arrived by UPS, we will have UPS pick it up. Please re-package the order, with the paperwork inside, and attach the return label to the outside of the box. UPS will arrive within seven business days to pick it up. If you are not going to be home, please leave the package where UPS would normally make a delivery. If UPS misses you, they will leave a pick up notice indicating when they will return. Back to Questions Is there a number I can call to place an order over the phone? Yes, if you would like to place an order over the phone, please call our Customer Care line at 260-748-7175. Or, if you prefer, we can call you. We can also help you by Live Chat. We understand your concerns about sending your credit card number through the Internet and assure you that our Web site, email and chat applications are protected by secure transmissions (SSL - Secure Sockets Layer encryption). Back to Questions How do I find out my shipping cost? Shipping costs are provided very early in the order process. We provide an initial estimate in your shopping cart, and then provide additional shipping options in Step 2 of the order process. All of the shipping options and costs will be listed before any credit card information is required. There is no obligation to complete the order after reviewing the shipping costs. Back to Questions Do you ship to destinations outside of the USA? We do ship to APO/FPO addresses overseas, but otherwise we do not ship outside the United States. USPS Priority Mail is your only option for shipping to Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, Virgin Islands, and APO/FPO addresses. Back to Questions Do you have gift certificates? We do not currently offer gift certificates or gift cards online. Many of our local stores do offer gift certificates in their stores. Would you like to be notified when we do offer gift cards online? Let our Customer Care Representatives know at helpline@doitbest.com and they will add you to our list of people interested in gift cards. Back to Questions Why do the online prices differ from the in-store prices? Our online prices typically don't match prices in local stores because of a number of factors. Our stores are all independently owned and range from small hardware stores to major home centers and pro/contractor suppliers. They all have different costs associated with their operations and need to set pricing at the local level. We try to keep our online prices competitive with other online stores so we can properly serve customers who prefer to buy on the Web. Back to Questions How do I start a Do It Best store? We have a large network of over 4,300 independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. You may contact our Member Services department at (260) 748-5551 to obtain information regarding opening a Do it Best store. If you prefer, Customer Care can forward your information to Member Services on your behalf. Back to Questions Where can I find an MSDS for a Do it Best product? Customer care would be more than happy to email or fax the MSDS to you. You can contact them at helpline@doitbest.com, by telephone at 260-748-7175, or visit our Live Chat program to request your MSDS. Back to Questions